I'm done

"I want a list of my history."

"Oh we don't keep a record of what you check out."

"Last time they had a list for me. You don't see what I've checked out there?"

"All I have here is a list of the books you turned in late and have late fees for.

"Yeah, that's what I was talking about."

"Okay-"

"Can I get that list?"

"Sure, let me go-"

"Cause I should be able to see my history, they got it for me last time."

"Just one second Ma'am."

...

"Here you go."

"So help me understand your list. What am I seeing?"

"Here is the name of the book you turned in late and here is the late fee."

"Why doesn't it show the day the book was due?"

"It shows the date you turned them in."

"Well how do I know why I'm being charged this amount?"

"We charge 25 cents a day per item so-"

"Yes I understand how much you charge. But why should I be charged this amount? Your list doesn't make sense."

"Well-"

"Where's the due date?"

"The list just shows the date you turned them in, not the due date."

"Okay, well I can fight this." Goes to leave. Turns back around.

"Who can I talk to about this?"

"My supervisor."

"But where does the money go?"

"To my supervisor."

"Oh so she keeps the money and takes it home."

"No she would handle the transaction."

"But who gets the money. Who does the bookkeeping?"

"Uh..."

"Do you know what that is? How old are you?"

"Ma'am let me get you my supervisors card."

The late fee was 4 bucks.